1. Can I register my order in other ways, rather than to buying from the site?
For your easily more, complex of Mr. Carpet provide you this facilities in addition to online ordering, you can present in the branches directly, Instagram page, telegram and also provide through telephone with number 021- 7575.
2- How will be method of registration of order in the site?
Making of personal profile, Entrance to this profile, searching of productions and added to the buying basket, clearance and continue order,+ registration easy payment, payment and completion of purchasing, registration of order and getting code of purchase.
3- How we could pay the cost of order?
Endures could use through internet portal and with usage of all banks carts member of SHETAB, to be paid online the costs of its own order. Also all dears customers in province of Tehran & Alborz in additional of paying online, you could also pay its bill when order to be delivered in your location too.
4- In non-presence purchasing how could select one carpet with your style & design in accordance with decoration of your own home?
Our consultants in complex of Mr. Carpet are able to make your home decoration layout with our carpet, according to their knowledge experience. Therefore in case of your request, please call with the No. of +98 21 75375 and send the pictures of your location at home to our consultants only. We will arrange and make layout of your carpet selected with your location accordingly.
5- Is it possible to installment purchase in method of non-present?
Yes, for purchasing online, it needs to go to the Passargad bank for registration and opening a deposit account also receive a code for installment purchase. In this case, not only you could purchasing without bank check, but also your deposit will be accrued a profit too.
6- Is it possible after registration to have early clearance & balance, before due date of in method of installment purchase?
Yes, but it needs to go to the bank for doing correction action.
How we could inform regarding situation of our order?
In the main page of website, with selecting of order tracking option & entrance of tracking code, you could observe & follow up the latest situation of the produce and sending progress or calling with telephone No. +98 21 75375 for asking the latest situation of your order too.
To pursuance of your order purchased directly from Mr. Carpet presently, you could call to the CRM dept. of the branch with telephone No mentioned in the bottom of your invoice.
8- What is the delivery condition & method?
Delivery of orders in Tehran and Alborz province will be done at home by its own Mr. Carpet’s Pickups free of charge and in the other provinces will be delivered through Transportation Company but free of charges too. Only buyer should pay transportation cost from its warehouse in the buyer city till its house plus insurance cost as well.
9- Is it possible our transaction to be unsuccessful but deducted from our account?
Sometimes due to bank system disordering, deduction from your account in case of unsuccessful transaction, it could be possible, but in this case, within 72 working hours, your money will be reverted to your account automatically. Also it needs to be emphasized that doesn’t need to be pursued through calling or any other follow-up by applicant.
10- How long will take times for delivery after registration of order?
Delivery time for orders in Tehran & Alborz province will be within 72 working hours and for the other customers in the other province of Iran will be variation within a week.
11- Is it possible to be received my online registration order in presence in shop directly?
Due to one of our company goal to establish online shop was to reduce unnecessary trips of customers, therefore delivery of order to the persons who are coming in the shop will not be possible.
12- If I purchased company product and it has some technical issues or has damages somewhere, what kind of process should be done?
For any coordination, please call to our after sale services dept. with telephone No. +98 21 75375 .
Note: changing of carpets purchased could be possible till 72 hours after purchasing, but with the special condition such as unused of carpet, according to the Farrahi expeditionary expert’s detection. All requests after above mentioned deadline or used carpet would not be possible to change according not at all.
13- in case of return of carpet, when the money paid will be reverted?
When a carpet to be returned, it needs to be expertise by our experts and after getting their confirmation, transferring of money paid will be done within 72 working hours after making all coordination with the customers.
14- Address of Mr. Carpet’s agents to be advised as following:
Carpet specialized counseling center with telephone No. is : +98 21 75375
Tehran 1st Branch: Third floor, Caspian Mall, Furniture Bazar, Yaft Abad, Tehran, Iran
Tehran 2nd Branch: Behest St. Exit way of Hakimiyeh and Behesht St., BABAEI highway, HAKIMIYEH, Tehran, Tel: +98 21 750950000
Karaj Branch: Third floor, Nikamal Complex, 1st Sq of Gohardasht, Karaj, Tel : +98 2633 6163000
Mashhad 1st Branch: Second floor, Paj Complex, Janbaz Sq, Mashhad, Tel : +98 51 31739
Mashhad 2nd Branch: Between 5th Veyrani st and 7th Veyrani st, Mashhahd- Shandiz road, Tel : +98 51 31739
Esfahan Branch: Adjust to the Esfahan Mosala, Mosala St. Tel: +98 331 16 000
Coming soon.
Iran mall, Tehran ...